We collect, store and use your personal data when you directly provide it to us, when you insert it in our Products or when third parties provide it to us, as is further described below.
Personal data you provide to us
We collect information about you when you insert it in any of our Products.
When using our Products, we ask you for identification and authentication data such as username, email, full name and the name of your company.
Feedback and correspondence data
We collect the information you provide us within surveys, emails or in any other correspondence with us.
We collect the information about your preferences in terms of marketing correspondence or other engagement.
Personal data we collect automatically
We track your visits and other interactions with any of our Products, including browsing our website.
Your use of the Services
We keep track of certain information about you when you visit and interact with any of our Products. This information includes, for example, the use of different features, links that you click on or how you interact with others in the Product.
Like many site operators, we collect information that your browser, Layer, and your code editor send whenever you use our Products ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Products that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include a unique anonymous identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use our Services. For more information, please read our Cookies Policy
Personal data we receive from third parties
We gather information about you from tools and services that you or your company use already, such as GitHub, GitLab, Git, Jira or others, to deliver you our Services and enrich your experience over time.
Data from tools and services linked to your account
We receive information about you from services that you connect with your Stepsize account. For example, if you log in to Stepsize using your GitHub credentials, we receive your GitHub profile data (username, public email, name, public profile avatar, job search status, company, bio), which we use for identification and to respect your organisation’s access rights. For the same purpose, we also identify you further with other tools and services once you have signed up to Stepsize.
Also, when your organisation agrees to integrate tools such as Jira, GitHub, GitLab or others, we will receive full read access to your data in those tools and will further process it. This processing is essential for the usage of our Products.
Data you provide through our support channels
Our Products also include customer support, where you can resolve your questions and queries with the Stepsize customer service team. We want to be able to give you a helping hand when a problem arises and collect your feedback to improve your experience continuously. This data will usually include contact information, a summary of the problem you are experiencing, screenshots, etc.
Data related to recording your Stepsize activity
On the same note, we use tools to record your activity on Stepsize such as Fullstory. This brings speed and convenience into resolving customer service queries and efficiency to resolve potential errors.